نوع مقاله : مقاله کوتاه
نویسندگان
1 کارشناس ارشد، مدیریت اجرایی، گروه مدیریت، دانشکده مدیریت، واحد تهران غرب، دانشگاه آزاد اسلامی، تهران، ایران
2 استادیار، مدیریت آموزشی، گروه مدیریت، دانشکده مدیریت، واحد تهران مرکز، دانشگاه آزاد اسلامی، تهران، ایران
چکیده
مقدمه: رفتار شهروندی سازمانی عامل مؤثری بر عملکرد سازمان‌ها است. پژوهش حاضر با هدف تعیین رفتار شهروندی سازمانی پرستاران بیمارستان‌های شهر تهران انجام شد.روش بررسی: این مطالعه از نوع پیمایشی بود و در آن 200 پرستار بیمارستان‌های شهر تهران مورد بررسی قرار گرفتند. داده‌ها با بررسی منابع کتابخانه‌ای- میدانی و پرسش‌نامه استاندارد (77/0 = α) جمع‌آوری گردید و سپس با استفاده از آزمون Independent t مورد تجزیه و تحلیل قرار گرفت.یافته‌ها: تفاوت معنی‌داری بین میانگین نمره رفتار شهروندی سازمانی پرستاران بیمارستان‌های دولتی و غیر دولتی مشاهده نشد.نتیجه‌گیری: رفتار شهروندی سازمانی پرستاران در سطح مطلوبی می‌باشد و تفاوتی در رفتار شهروندی سازمانی پرستاران بیمارستان‌های دولتی و غیر دولتی تهران وجود ندارد.
کلیدواژه‌ها
عنوان مقاله [English]
Organizational Citizenship Behavior among Nurses in Hospitals in Tehran City, Iran
نویسندگان [English]
- Zahra Nezamabadi 1
- Siyamak Eslami 2
1 MSc, Executive Management, Department of Management, School of Management, West Tehran Branch, Islamic Azad University, Tehran, Iran
2 Assistant Professor, Educational Administration, Department of Management, School of Management, Central Tehran Branch, Islamic Azad University, Tehran, Iran
چکیده [English]
Introduction: Organizational citizenship behavior is an effective factor in the performance of organizations. This study determined organizational citizenship behavior among nurses in hospitals in Tehran City, Iran.Methods: This survey study was performed on 200 nurses in hospitals in Tehran City. Data were collected using library resources and a standard questionnaire (α = 0.77). The data were then analyzed using independent t test.Results: There was no statistically significant difference between nurses in state and non-governmental hospitals.Conclusion: In Tehran City, nurses' organizational citizenship behavior was desirable, and there was no difference in organizational citizenship behavior among nurses in state and private hospitals.
کلیدواژه‌ها [English]
- Organizational Citizenship Behavior
- Nurses
- Hospitals
- Iran
- Eslami S. A study on the customer relationship management model adaptability with the municipality services and duties environment. International Research Journal of Finance and Economics 2012; (82): 33-48.
- Dinpanah R, Naeimian N. Relationship between organizational citizenship behaviour and empowerment among extension experts. J Agr Sci Tech 2019; 21(2): 265-75.
- Dinka DD. Organizational citizenship behaviour and employees' performance assessment: The case of Dire Dawa University. American Journal of Theoretical and Applied Business 2018; 4(1): 15-26.
- Zaghini F, Biagioli V, Prandi C, Fida R, Sili A. Nurses and Organizational Citizenship Behavior: contribution to the Italian validation of the Podsakoff et al. scale. Med Lav 2015; 106(6): 460-71. [In Italian].
- Fathiizadeh A, Zare R, Bahmani A. Getting involved with the Job among nurses and its effect on organizational citizenship behavior: The mediating role of job satisfaction. Iran J Nurs 2018; 30(110): 33-44. [In Persian].
- Kaihatu TS, Djati SP. Organizational citizenship behavior (OCB), service quality, and patient satisfaction: A case study of the nurses in private hospitals of Surabaya. MIX: Jurnal Ilmiah Manajemen 2016; 6(2): 213-27.
- Chang CS, Chang HC. Motivating nurses' organizational citizenship behaviors by customer-oriented perception for evidence-based practice. Worldviews Evid Based Nurs 2010; 7(4): 214-25.
- Mahooti M, Vasli P, Asadi E. Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment. PLoS One 2018; 13(9): e0204747.
- Yu HY, Lou JH, Eng CJ, Yange CI, Lee LH. Organizational citizenship behaviour of men in nursing professions: Career stage perspectives. Collegian 2018; 25(1): 19-26.
- Forootani Z, Azar A, Ahmadi SAA, Asgari Nejad M. Design and define self - development of Human Resources Model. Public Organization Management 2013; 1(4): 61-78. [In Persian].
- Bahari-Far A, Javaheri Kamel M, Ahmadi S A. Ethical behavior and organizational citizenship behavior: The Effects of ethical values, justice and organizational commitment. Organizational Resources Management Researches 2011; 1(1): 23-42. [In Persian].
- Rahimnia F, Mirzaei V. Evaluation of predictive conceptual model organizational citizenship behavior in nurses based on their lifestyle and organizational commitment. Nursing Management 2014; 3(2): 41-51. [In Persian].
- Rezaei Dizgah M, Azadehdel M, Farahbod F, Gharehdaghi S. Relationship between organizational citizenship behavior and service quality in the hospitals of Guilan, northern Iran. J Guilan Univ Med Sci 2012; 20(80): 10-5. [In Persian].
- Amini M, Nouri A, Samavatyan H, Soltanolkottabi M. The effect of communication skills training on organizational citizenship behavior (OCB) of nurses. Iran J Med Educ 2013; 12(10): 796-804. [In Persian].
- Ardalani MR, Ardalani H. Hospital Design Book. What are the categories of hospitals? (Chapter 1 - Section A2) [Online]. [cited 2016 Mar 15]; Available from: URL: http://www.hospital-ir.com/articledetails/6086/
- Faal Ghayoumi A, Momeni M. Statistical analysis with SPSS.Tehran, Iran: Ketabe No; 2010. p.195. [In Persian].
- Samadi Miarkolaei H, Samadi Miarkolaei H. The explanation of the status of organizational citizenship behavior and its indicators among hospital nurses using structural equation modeling approach. Qom Univ Med Sci J 2017; 11(4): 80-9. [In Persian].
- Bahrami MA, Salehi M, Dehghani Tafti A, Kiyani MM, Entezarian Ardekani S. The study of nurses' organizational citizenship behavior at Yazd's selected teaching hospitals, 2015. J Jiroft Univ Med Sci 2016; 3(1): 138-47. [In Persian].
- Rahimikian F, Khazaee G, Mehran A, Poor Reza A. Five organizational citizenship behavior dimensionsin midwives of Lorestan University of Medical sciences in 2012. J Clin Res Paramed Sci 2012; 1(3): e82180.
- Altuntas S, Baykal U. Organizational citizenship behavior levels of nurses and effective factors. Journal of Health and Nursing Management 2014; 1(2): 89-98.
- Hoveyda R, Naderi N. Investigating the level of organizational citizenship behavior of employees. Journal of Executive Management 2009; 9(1): 103-18. [In Persian].
- Dargahi H, Morshedi Torbati M. The relationship of organizational citizenship behavior with job satisfaction and organizational commitment of nurses among public hospitals of tehran university of medical sciences. Manage Strat Health Syst 2017; 2(3): 234-46. [In Persian].
- Zareie Matin H, Alvani M, Jandaghi G, Ahmadi F. A comprehensive model for identify factors impact on develop of organizational citizenship behavior (Case study: People in staff of Iranian National Oil Firm). Journal of Public Administration 2010; 2(5): 39-56. [In Persian].
- Moghimi SM. Organizational citizenship behavior from theory to practice. Culture Management Organizational 2006; 3(11): 19-48. [In Persian].
- Ko YK. Identification of factors related to hospital nurses' organizational citizenship behavior using a multilevel analysis. Taehan Kanho Hakhoe Chi 2008; 38(2): 287-97. [In Korean].
- Park J, Yun E, Han S. Factors influencing nurses' organizational citizenship behavior. J Korean Acad Nurs 2009; 39(4): 499-507. [In Korean].
- Sohrabi Zadeh S, Bastani P, Ravangard R. The impact of effective factors on organizational citizenship behavior in Shiraz University of Medical Sciences`(SUMS) staff in 2010. Hospital 2010; 9(1-2): 75-83. [In Persian].
)