Authors
1 Lecturer, Persian Language and Literature, Isfahan University of Medical Sciences, Isfahan, Iran
2 MSc Student, Student Research Committee, Health Services Management, Isfahan University of Medical Sciences, Isfahan, Iran.
3 MSc Student, Health Services Management, Yazd University of Medical Sciences, Yazd, Iran
Abstract
Introduction: Survival of any organization requires administrative communication through
correspondence and conversation. Since official correspondence is one of the organizational
tasks, it is necessary to provide a set of uniform principles for correct writing of administrative
letters and minutes. This article aimed to appropriately guide the administrative staff in writing
minutes and letters.
Methods: In a descriptive study, 410 administrative letters and 55 official minutes written during
2007-2010 in Hamadan and Isfahan Universities of Medical Sciences were selected by census
sampling. The frameworks and writing rules of the letters and minutes were reviewed. Data was
collected in tables whose validity was confirmed by relevant experts. Data was finally analyzed
by descriptive statistics.
Results: The standards of logo designing and placement were not followed by any of the
reviewed letters and minutes. Meeting agenda and attendees were missing in 43.63% and 45.45%
of the minutes, respectively. Most errors occurred in writing "Hamzeh" (a Persian letter)
(n = 228), application irregular plural forms (n = 148), and using correct forms of shortened
Arabic words (n = 147). The commonest grammatical and punctuation mistakes were omitting
verbs at the end of sentences (n = 90) and improper application of comma, respectively. The most
frequent comprehension-related issue was using redundant words and long sentences (n = 90).
Conclusion: Our findings indicated low organizational awareness of writing standards. Since,
well-written administrative letters and minutes would facilitate information exchange, employees
of different organizations need to participate in related training courses.
Keywords
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