Diba Norozi; Shaghayegh Vahdat; Somayeh Hesam
Abstract
Introduction: A green hospital is established to increase competitiveness, productivity, and cost savings to save resources and energy. This study is performed to identify and classify factors determining a green hospital.Methods: The five-step guideline of the University of York, York, England, for ...
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Introduction: A green hospital is established to increase competitiveness, productivity, and cost savings to save resources and energy. This study is performed to identify and classify factors determining a green hospital.Methods: The five-step guideline of the University of York, York, England, for conducting systematic scoping reviews of the field of study was employed in this study. Searching for foreign and domestic scientific databases in both English and Persian, with a time limit from 2015 to 2019 was performed using keywords including criteria, dimensions, components, and approaches to green or eco-friendly hospitals. Finally, this study was carried out by reviewing 25 articles published in Iran and abroad in the field of green hospital which were selected out of 10493 articles.Results: Green criteria were identified in 15 dimensions and five environmental, economic, social, health, and novelty categories. The data collection indicated the method for collecting data and the data interpretation addressed analyzing and processing the data collected.Conclusion: In this study, different criteria for a green hospital deployment pattern in five environmental, economic, social, health, and innovation categories were obtained. Green hospital standards are a good model for establishing an environmentally sound health care.
Assadollah Shams; Mohammad Hossein Yarmohammadian; Akbar Hassanzadeh; Hadi Hayati Abbarik
Volume 8, Issue 8 , January 2012, , Pages 1086-1096
Abstract
Introduction: Due to the intense competition that has dominated the world economy, providing additional services to customers and quality improvement are not considered as added value but as necessary and inevitable. Therefore, higher education, and focusing on customers, particularly students, is the ...
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Introduction: Due to the intense competition that has dominated the world economy, providing additional services to customers and quality improvement are not considered as added value but as necessary and inevitable. Therefore, higher education, and focusing on customers, particularly students, is the main pillar of progress and comprehensive development of each country. Hence, the purpose of this study was to determine the scores of customer-oriented criteria according to the viewpoints of students of Isfahan University of Medical Sciences, Isfahan, Iran.Methods: This analytical, cross-sectional study was conducted in 2011. Research community included all students in 7 schools of Isfahan University of Medical Sciences. Sample size was calculated as 384 persons. Data collection tool was a self-made questionnaire evaluated the four criteria of customer-oriented (student-oriented) approach. It covered customer orientation of the university management, faculty, educational departments, and the educational process. All assessments were made based on a Likert scale. Validity and reliability of the questionnaire were also evaluated. Finally, using SPSS, independent t-test and analysis of variance (ANOVA) were performed to analyze data.Results: Score of educational departments (53.45) was higher than the other criteria. Faculty (50.27) and educational processes (46.12) had the highest level of customer-orientation.However, management had minimal impact (40.56) on promoting customer-orientation. Gender and level of education were significantly associated with most customer-orientation criteria, i.e. women and master's course had the highest levels of customer-orientation criteria.Conclusion: Since gender is considered as a determining factor in medical and health-related services provision, customer-orientation can differ in various aspects between universities of medical sciences. In order to improve customer-orientation, attention needs to be paid to student-centered activities.
