Isfahan University of Medical Sciences Health Information Management 1735-7853 18 1 2021 04 21 Determining the Role of Electronic Health Records in Quality of Services of Health Centers in Najafabad City, Iran Determining the Role of Electronic Health Records in Quality of Services of Health Centers in Najafabad City, Iran 7 11 11784 10.22122/him.v18i1.4217 FA Mahboobeh Hojati MSc, Mathematical Statistics, Department of Statistics, School of Sciences, University of Isfahan, Isfahan, Iran 0000-0002-5464-8094 Vajiheh Hojati MSc, Executive Management, Department of Executive Management, Najafabad Branch, Islamic Azad University, Isfahan, Iran 0000-0001-6768-8602 Asadolah Shams Assistant Professor, Health Management, Health Management and Economics Research Center, Isfahan University of Medical Sciences, Isfahan, Iran Journal Article 2020 09 03 Introduction: Today, the implementation of electronic health records has caused great changes in the implementation of health industry services. Experts believe that use of electronic health records is the appropriate way to improve the quality of health services and reduce medical faults. Accordingly, this study endeavored to determine the role of electronic health records in quality of services of health centers in Najafabad City, Iran.Methods: This observational study was cross-sectional in terms of time. The population included the recipients of Najafabad health network services. 400 individuals were selected via Morgan table, and the quality (accuracy) of services, speed of service delivery, waiting time, and service continuity (percentage of services provided) were recorded for them in paper and electronically. Data were analyzed using t and ANOVA tests.Results: The comparison of paper and electronic services revealed that with the implementation of electronic health records, there had been no change in the speed of service delivery and continuity; however, it reduced the quality (accuracy) of the services provided and increased the waiting time for receiving services.Conclusion: The two factors of speed of service delivery and waiting time have fundamental role in the satisfaction of service recipients; the implementation of electronic health records has not changed speed of service delivery, but has increased waiting time. Plans should be made to reduce waiting time and increase recipient satisfaction. Introduction: Today, the implementation of electronic health records has caused great changes in the implementation of health industry services. Experts believe that use of electronic health records is the appropriate way to improve the quality of health services and reduce medical faults. Accordingly, this study endeavored to determine the role of electronic health records in quality of services of health centers in Najafabad City, Iran.Methods: This observational study was cross-sectional in terms of time. The population included the recipients of Najafabad health network services. 400 individuals were selected via Morgan table, and the quality (accuracy) of services, speed of service delivery, waiting time, and service continuity (percentage of services provided) were recorded for them in paper and electronically. Data were analyzed using t and ANOVA tests.Results: The comparison of paper and electronic services revealed that with the implementation of electronic health records, there had been no change in the speed of service delivery and continuity; however, it reduced the quality (accuracy) of the services provided and increased the waiting time for receiving services.Conclusion: The two factors of speed of service delivery and waiting time have fundamental role in the satisfaction of service recipients; the implementation of electronic health records has not changed speed of service delivery, but has increased waiting time. Plans should be made to reduce waiting time and increase recipient satisfaction. https://him.mui.ac.ir/article_11784_ca3561e334a0cea4074f487342754adf.pdf