Organizational Maturity Needs in Medical Record Departments of Isfahan Public Hospitals Based on People Capacity Maturity Model (PCMM)*

Introduction: Today, many organizations attempt to fully develop in gradual evolution of their 
processes. PCMM is one of the models which focus on improving organizational human 
capabilities. This model is applied to continually increase people's ability to attract, develop, 
motivate, organize and retain the skills. In this study, PCMM was used to investigate 
organizational maturity needs in medical record departments of Isfahan public hospitals and to 
determine strengths, weaknesses, skills and capabilities of their staff members. 
Methods: This was an applied, cross-sectional study in which data was collected by 
questionnaires. The questionnaires were given to the staff of Isfahan public hospitals to 
investigate PCMM model needs at levels 1 and 2. The questionnaire has been extracted from the 
PCMM model and its validity and reliability have been approved by Cronbach's alpha (α = 0.96). 
The collected data was analyzed by SPSS using descriptive statistics. 
Results: Our findings showed that the mean score of skills and capabilities of medical record 
staff in governmental hospitals was 35 (out of 56). Medical record staff of hospital number 10 
had the maximum maturity in level 2 of PCMM model (mean score = 55). Hospitals number 1 
and 4 had minimum maturity in level 2 of PCMM model (mean score = 24). There was no 
significant relation between organizational maturity and the characteristics of medical record staff. 
Conclusion: PCMM model application would lead the staff and managers to pay increased 
attention to identifying the weaknesses of current activities and practices to improve and develop 
the onging processes.