Document Type : Original Article
Authors
1 MSc, Mathematical Statistics, Department of Statistics, School of Sciences, University of Isfahan, Isfahan, Iran
2 MSc, Executive Management, Department of Executive Management, Najafabad Branch, Islamic Azad University, Isfahan, Iran
3 Assistant Professor, Health Management, Health Management and Economics Research Center, Isfahan University of Medical Sciences, Isfahan, Iran
Abstract
Introduction: Today, the implementation of electronic health records has caused great changes in the implementation of health industry services. Experts believe that use of electronic health records is the appropriate way to improve the quality of health services and reduce medical faults. Accordingly, this study endeavored to determine the role of electronic health records in quality of services of health centers in Najafabad City, Iran.Methods: This observational study was cross-sectional in terms of time. The population included the recipients of Najafabad health network services. 400 individuals were selected via Morgan table, and the quality (accuracy) of services, speed of service delivery, waiting time, and service continuity (percentage of services provided) were recorded for them in paper and electronically. Data were analyzed using t and ANOVA tests.Results: The comparison of paper and electronic services revealed that with the implementation of electronic health records, there had been no change in the speed of service delivery and continuity; however, it reduced the quality (accuracy) of the services provided and increased the waiting time for receiving services.Conclusion: The two factors of speed of service delivery and waiting time have fundamental role in the satisfaction of service recipients; the implementation of electronic health records has not changed speed of service delivery, but has increased waiting time. Plans should be made to reduce waiting time and increase recipient satisfaction.
Keywords
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