Document Type : Original Article(s)
Authors
1 Msc, Health Services Management, Department of Health Services Management, North Branch, Islamic Azad University, Tehran, Iran.
2 Assistant Professor, Health Services Management, Department of Health Services Management, North Tehran Branch, Islamic Azad University, Tehran, Iran.
3 Professor, Health Services Management, Department of Health Services Management, North Tehran Branch, Islamic Azad University. Economics Policy Research Center, Tehran Medical Sciences, Islamic Azad University, Tehran, Iran.
Abstract
University of Medical Sciences
Introduction: Daily increase in medical errors has caused a lot of human and financial losses to the health system, which can be caused by the lack of appropriate management of these errors and investigation of their causes. In order to help control them, the present study was conducted with the aim of investigating the effect of cybernetic management on medical errors.
Methods: The applied study was a descriptive-correlation survey. the sample consisted of doctors and nurses of four selected hospitals of Tehran University of Medical Sciences were formed in 1402 and finally 170 questionnaires and checklists were collected. Data collection tools were Ghorbanzadeh questionnaire and SHERPA checklist. To analysis data, descriptive and inferential statistics were used and analyzed with SPSS-24 software.
Results: The findings of the research showed that there is a significant relationship between cybernetic management and medical errors, and 9% of the changes in the criterion variable, cybernetic management, can be explained by the variables of medical errors. Also, cybernetic management has an effect on communication errors (p-value=0.014), functional (p-value=0.009), revision (p-value=0.011) and recovery (p-value=0.001) and on selection errors (p-value=0.769) has no effect.
Conclusion: The results showed that medical errors were considerably reduced by using cybernetic management. In addition, the implementation of cybernetic features at different stages of errors can have a positive effect on hospital resources and save patients' lives.
Key words: cybernetic management; medical errors
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