Evaluation of Hospital Information Systems in University Hospitals of Tabriz University of Medical Sciences, Iran: Nurses Perspectives

Introduction: Nowadays, the widespread distribution of hospital information systems (HIS) in healthcare institutions requires professional evaluation to assess the practical usefulness of these applications. Nursing staff are the largest group of staff in a hospital and play an important role in the adoption and evaluation of HISs. Methods: This was a descriptive, analytic, cross-sectional study. This study was done during six months. The study subjects included nursing staff of university hospitals of Tabriz University of Medical Sciences, Iran who used HIS. Data were collected by the questionnaire ISO 9241/10 to assess HIS which comprises 75 items in seven criteria (suitability for the task, self-descriptiveness, controllability, conformity with user expectations, error tolerance, suitability for individualization, and suitability for learning). The validity of the questionnaires was confirmed by experts. Sampling was done using cluster sampling that included 354 nurses. Results: Findings showed the most satisfaction rate of the nurses with HIS according to the criteria of ISO 9241/10 were as the following: conformity with users expectations (2.96), suitability for the task (2.93), suitability for learning (2.93), error tolerant (2.83), self-descriptiveness (2.77), controllability (2.72) and suitability for individualization (2.56). The most satisfaction rate of the nurses of HIS vendors was Rayavaran with score 2.95. Conclusion: Mean of users satisfaction with the criteria of ISO Metrics in HIS was in a desirable level. Particular attention should be given to users' expectations to achieve the desirable condition. Keywords: Hospital Information Systems; Computer Systems; Nurses