Rating Hospitals of Mazandaran University of Medical Sciences, Based on the Quality of Health Services Using a Combination Approach Fuzzy AHP – TOPSIS

Document Type : Original Article

Authors
Hadi Balouei Jamkhaneh 1
Saeedeh Ketabi 2
Mehdi Pourmostafa khoshkerodi 1
1 Industrial Management, Administrative and Economic Faculty, University of Isfahan, Isfahan, Iran
2 Assistant Professor, Management, Administrative and Economic Faculty, University of Isfahan, Isfahan, Iran
Abstract
Introduction: The most important aspect of management is service quality and the first strategy in the world can be considered as customer service oriented. This study attempts to clarify the factors affecting the quality of health services using a combination approach of Fuzzy AHP - TOPSIS to rank teaching hospitals of Mazandaran University of Medical Sciences. Methods: According to purpose of this research the method was applied and descriptive survey. The population of research was teaching hospitals of Mazandaran University of Medical Sciences and four teaching hospital of Mazandaran University of Medical Sciences were selected with non-random sampling method And a standard questionnaire by a team of experts has been completed. At first according to fuzzy hierarchical analysis, the importance of service quality standards was defined and by the TOPSIS method the hospitals were ranked. Results were analyzed using Excel software. Results: Research findings suggest that the Hospital C, Hospital B, Hospital A and hospitals D were ranked in order of the first quarter. Conclusion: Results from this study for managers will be very instrumental. Its place in society can properly recognize and apply strategies to maintain or improve it. Keywords: Quality of Health Care; Analytical Hierarchy Process; Hospital, Teaching

Keywords

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Health Information Management
Volume 10, Issue 7 - Serial Number 7
Autumn 2014
Pages 901-911