Document Type : Original Article
Authors
1 Assistant Professor, Department of Industrial Engineering, Malek Ashtar University, Isfahan, Iran
2 MSc Student, Industrial Engineering, Faculty of Management and Software, Malek Ashtar University, Tehran, Iran
Abstract
Introduction: Among the quality approaches focused on enhancing the level of costumer satisfactions and along with considering the reduction of cost of quality issue, Six Sigma approach is known as one the most powerful tools to solve the quality problem of organizations. Six Sigma tool relies on data produced by the process. The approach leads one analyzes systematically a process to improve the process based on following the costumer requirements emphasizing the facts. The description defines clearly the diversity of Sig Sigma and other approaches introduced in literature. This research provides monitoring the implementation effects of Six Sigma allowed improving the quality and reducing cost factors in Taleghani hospital.Methods: This research conducted practically and cross section longitudinal. The time assigned to collect needed data is about 7 months. Minitab software is also used to analyze data.Results: After implementing the project, data analysis addresses 2.5 for the new sigma, however before the implementation value of 1.25 has been recorded for the process. Furthermore the reduction of 60% for the specified cost addresses an effectiveness implementation project for Taleghani hospital. It is expected that the cost of quality of the hospital will be reduced about 600 million Rails per month.Conclusion: Training, cultural factor and unerring were focused on by the implementation team. The focusing assured the hospital producing constant results after the implementation. Key words: Quality Improvement; Cost; Hospitals; Six Sigma.
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