Document Type : Original Article
Authors
1 Associate Professor, Health Information Technology, Health Management and Economics Research Center, School of Medical Management and Information Sciences, Isfahan University of Medical Sciences, Isfahan, Iran (Corresponding author) Email: ajami@mng.mui.ac.ir
2 Assistant Professor, Economics, University of Isfahan AND Health Management and Economics Research Center, Isfahan University of Medical Sciences, Isfahan, Iran
Abstract
Introduction: Medical Records Department (MRD) is important for evaluating, planning and
prioritizing health care services. The major aim of this study was to evaluate the performance of
the MRDs of hospitals using multi-criteria decision-making approach in the selected hospitals of
Isfahan city, Iran.
Methods: This was an analytical and cross-sectional study that was conducted in spring 2008 in
Isfahan, Iran. The study population consisted of the MRD of Al-Zahra, Kashani and Khorshid
hospitals in Isfahan. Data were collected through brainstorming technique. Expert Choice
software was used to analyze the data.
Results: The results showed that relative weight of archiving unit had the higher degree of
importance than others in terms of information management. However, in terms of customer
aspect, relative weight of admission unit had the higher degree of importance than others.
Relative weight of medical records departments in Al-Zahra, Kashani and Khorshid hospitals in
Isfahan were 0.394, 0.342 and 0.264, respectively.
Conclusion: It is necessary for managers to allocate and prioritize resources according to
Multiple Criteria Decision Making (MCDM) ranking at every units of the MRD.
Keywords
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