Document Type : Original Article
Authors
1 Health Service Management, Shahrekord Branch, Islamic Azad University, Shahrekord, Iran (Corresponding Author) Email: izadi@iaushk.ac.ir
2 Pediatrics, Chief Hospital Administrator, Fatemeh Zahra Hospital, Najafabad, Isfahan, Iran
3 Lecturer, PhD Student, Health Service Management, Chaloos Branch, Islamic Azad University, Chaloos, Iran
Abstract
Introduction: Health care organizations, especially hospitals, must focus on patient safety as their main
strategy. Cultural change is the most important challenge that they are faced with in creating a safe
system. The present article aims to improve the patient safety culture with an assessment of the safety in
Fatemeh Zahra Hospital, Najafabad, Iran.
Methods: This descriptive and cross-sectional research was conducted in 2010. Patient’s safety culture
was measured using the Persian adaptation of the Hospital Survey on Patient Safety Culture. This survey
was validated by the opinion of 15 experts. The reliability of the questionnaire was determined by
Cronbach’s alpha and was 0.846. The questionnaire was sent to all medical employees of Fatemeh Zahra
Hospital. Data were analyzed with t-test and one-way ANOVA by SPSS Software. A P-value of less than
0.05 was considered as statistically significant, and 95% confidence interval was calculated.
Results: Overall, 196 of the 350 individuals responded to the surveys. The overall response rate was 56%.
Supervisor expectations and actions gained 76% of all scores, teamwork within hospital units 75%,
organizational learning 73%, feedback and communication about error 70%, transitions 69%,
communication openness 68%, management support 65%, teamwork across units 62%, non-punitive
response to error 54%, and staffing gained 48%. 64% of all employees had no reports of error. The mean
patient safety score was 3.36 (out of 5). According to t-test results, there was no significance difference
between patient safety scores in direct and indirect contacts with patient (P = 0.373). Moreover, according
to the results of ANOVA, there was a significant difference between the scores of the maternity
department and midwifes, and other wards and employees (P < 0.000). There was no significant difference
between the patient safety culture scores of employees of different wards, work experience in the ward
(their current place of work), work experience in the hospital, and type of contact with patients (P < 0.05).
Conclusion: Although the total score of patient safety culture was acceptable, non-punitive response to
error, staffing, teamwork across units, and management support are in need of immediate intervention.
The hospital can improve the patient safety culture by planning and taking action in these areas.
Keywords
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