Document Type : Original Article(s)
Authors
1 Assistant Professor, Health Services Management, Islamic Azad University, Science and Research Branch. Tehran, Iran
2 Assistant Professor, Health Services Management, Baghiatallah University of Medical Sciences. Tehran, Iran
3 MSc., Health Service Management, Islamic Azad University, Science and Research Branch. Tehran, Iran
Abstract
Introduction: Decision making is a highly important task at the top of organizations hierarchy. So, it is essential to implement an information system such as decision making support. The main goal of the present study was to evaluate the feasibility of decision support system (DSS) implementation in health deputy of Iranian social security organization (ISSO). Methods: In this cross sectional study, the main instrument for data gathering was a questionnaire with 35 questions which evaluates the feasibility of DSS implementation from operational administrative, human resource and economic dimensions. A check list was also used which consists of 42 questions. The questionnaires were distributed within 27 managers and staffs in health deputy of social security organization and 24 were gathered. The data was analyzed using the SPSS software. Results: The feasibility of DSS implementation from operational administrative aspect takes the mean score 3.65 over 5, from a human resource perspective takes the score 3.10 over 5 and from an economic dimension takes the score 2.92 out of 5. The feasibility of DSS implementation from technical perspective takes the general score 37 over 42. Conclusion: Considering to current software and hardwires and also enough financial resources for implementation of Decision Support System, it is recommended that training courses about concepts and applications of DSS should be introduced to decrease users resistance and increase management support. Keywords: Decision Making; Decision Making Organizational; Organizations; Information Systems
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