Document Type : مقاله مروری نقلی
Authors
1 MSc student of Business Management, Department of Business Management, Mobarakeh Branch, Islamic Azad University, Mobarakeh, Isfahan, Iran
2 Professor, Educational Planning, Health Management and Economic Research Center, Isfahan University of Medical Sciences, Isfahan, Iran
3 MSc of Health Services Management, Isfahan University of Medical Sciences, Isfahan, Iran
4 PhD student in Health Management in Disaster and Emergency, Engineering Research Institution of Natural Disaster Management, Shakhes Pajouh, Isfahan, Iran
Abstract
Considering the quality of care from views of patients is an important aspect in improving health services and expected value of patient. So the value chain is a strategic tool in health care organizations to create value and achieve the goal of continuous improvement in quality. In this paper we discuss the role of value chain in promoting quality of health care. This study was review which was done the first half of 2012. For searching related articles and documents, the main value chain keyword and sub keywords quality and satisfaction were used in the database. Title, abstract and full text investigated respectively, and then 43 of them selected for evaluation. Findings were classified in several parts. These findings include the concept of quality, planning achieve to value-based quality, value chain, its use in health care organizations, describing components, logic planning implementation strategies, value adding healthcare service delivery strategies and value adding support strategies. In this paper, we try to noted different aspects of the value chain, two important parts of value chain including value adding healthcare service delivery strategies and value adding support strategies. Value chain can be an important tool for managers in order to planning and improve the quality. Keywords: Quality of Health Care; Health Care; Value Chain; Patient Satisfaction.
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