نوع مقاله : مقاله پژوهشی
نویسندگان
1 دانشجوی کارشناسی ارشد، مدیریت مالی، دانشگاه اصفهان، اصفهان، ایران.
2 کارشناس ارشد، روانشناسی، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران
چکیده
مقدمه: رضایت بیمار نقش مهمی در کاهش عوارض و شکایات بیمار و افزایش پیروی از درمان، کارایی و اثربخشی درمان دارد. این مطالعه با هدف شناسایی رضایت‌مندی بیماران از خدمات ارایه شده در بیمارستان‌های دانشگاهی شهر اصفهان انجام گرفته است.
روش بررسی: برای انجام این مطالعه‌ی توصیقی در سال 1388، 350 نفر از بیماران بستری در بیمارستان‌های دانشگاهی شهر اصفهان به طور غیر تصادفی مورد بررسی قرار گرفتند. ابزار گردآوری اطلاعات پرسش‌نامه‌ی محقق ساخته‌ای بود که روایی آن با روش روایی محتوایی و پایایی آن با روش ضریب Cronbach’s alpha (0/95 = α) برآورد شد. در نهایت تحلیل داده‌ها با استفاده از نرم‌افزار SPSS و بر اساس آمار توصیفی نظیر میانگین، واریانس، انحراف معیار انجام شد.
یافته‌ها: میزان رضایت بیماران (به درصد) به ترتیب اولویت، مربوط به خدمات پاراکلینیکی (6/91)، واحد پرستاری (2/89)، پذیرش (6/88)، خدمات دارویی (8/87)، واحد خدمات (5/87)، خدمات مالی (9/86)، خدمات پزشکی (86)، وضعیت رفاهی (4/78) و در نهایت تغذیه (2/74) بود.
نتیجه‌گیری: بیماران از افراد و واحدهایی که بیشترین و نزدیک‌ترین ارتباط را با آن‌ها داشتند و خدمات را به طور منظم و پیوسته از آن‌ها دریافت می‌کردند، رضایت بیشتری داشتند.
کلیدواژه‌ها
عنوان مقاله [English]
Assessment of Patient Satisfaction from Health Services in Educational Hospitals of Isfahan, Iran*
نویسندگان [English]
- Solmaz Salami 1
- Raheleh Samouei 2
1 MSc Student, Financial Management, University of Isfahan, Isfahan, Iran.
2 MSc, Psychology, Isfahan University of Medical Sciences, Isfahan, Iran
چکیده [English]
Introduction: Patient satisfaction has a key role in reducing side effects and patient complaints. It also increases the efficiency of treatment. This study was performed to investigate patient satisfaction from health services provided by educational hospitals in Isfahan, Iran.
Methods: In a descriptive study, 350 outpatients in educational hospitals of Isfahan were non-randomly evaluated in 2009. Data was collected by a researcher-made questionnaire with confirmed validity (predicted by content validity) and reliability (predicted by a Cronbach's alpha of 0.95. Data was analyzed using SPSS to calculate descriptive statistics such as mean, variance, and standard deviation.
Results: Patient satisfaction was 91.6% form preclinical services, 89.2% from nursing services, 88.6% from the reception, 87.8% from medicinal services, 87.5% from the services unit, 86.5% form financial services, 86% from medical services, 78.4% from the provided comfort, and 74.2% from nutrition.
Conclusion: Patients were more satisfied with the wards and centers that had direct relation with them and were continuously offering them services.
کلیدواژه‌ها [English]
- Satisfaction
- Inpatients
- Hospitals, University
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