1. Cristobal AS. Expectations on library services, library quality (LibQual) dimension and library customer satisfaction: relationship to customer
loyalty. Library Philosophy and Practice (e-journal). 2018;1706:1-24 .
2. Kusumastuti C, Setyawan AA. Influence Quality Service to Satisfaction and Loyalty Student, Study Empirical on Users UMS Library. InProceeding
Medan International Conference on Economic and Business 2023 Feb 1 (Vol. 1, pp. 283-292) .
3. Najaeinejad M. Analysis and Review Of Digital Knowledge Management based on User Research of Large Information Systems. Digital and Smart
Libraries Researches, 2023; 11(3): 33-46.[In Persian] .
4. Biranvand A, Mohammadi Ostani M, Ghanaatian S. The Effect of Knowledge Management Systems and Knowledge Sharing on the Performance
and Loyalty of Librarians. Sciences and Techniques of Information Management, 2024; 10(1): 239-264.[In Persian] .
5. Azimi MH, Khedri M, Khademizadeh SH. S tatus of ancillary services in the children section of public libraries and its relationship with loyalty of
children aged 7-11 years. Research on Information Science and Public Libraries. 2023 Apr 10;29(1):88-106.[In Persian] .
6. Bahmani A, Seyedin SM. The Impact of Librarians’ Social Capital on Members’ Loyalty according to the Mediating Role of Social Responsibility
in Public Libraries. Library and Information Science Research. 2023 Jan 1;13(1):24-43.[In Persian] .
7. Arani ZS. Developing a Model of Users' Satisfaction and Loyalty Based on Content and Structural Quality of E-Service (Case: The National.
Information Management. 2022;8(1):143-92.[In Persian .]
8. Asghariaggonbad M, Mohammadi M, Amoughin JE. A Survey on the Public Library Members' Loyalty Covered by the Iran Public Libraries
Foundation, Case Study: Tabriz Public Libraries. Digital and Smart Libraries Researches. 2022 Jun 22;9(34):17-30.[In Persian].
9. Anser MK, Tabash MI, Nassani AA, Aldakhil AM, Yousaf Z. Toward the e-loyalty of digital library users: investigating the role of e-service quality
and e-trust in digital economy. Library Hi Tech. 2023 Aug 25;41(4):1006-21 .
10. Srirahayu DP, Aspura MY, Harisanty D, Mannan EF, Anna NE. Loyalty of Public Library Users in Indonesia Using the Net Promoter Score (NPS)
Metrics: A Case Study of Drive-through Services During the COVID-19 Pandemic. SAGE Open. 2025 Jun;15(2):21582440251340625 .
11. Malik SA, Fatima T, Jia Y, Pannu H. The influence of library service quality, library image, place, personal control and trust on loyalty: the mediating
role of perceived service value and satisfaction. International Journal of Quality & Reliability Management. 2024 Mar 14;41(4):1111-29 .
12. Jeong MO. A Study on the Effect of Public Library Service Quality on User Satisfaction and User Loyalty according to Brady & Cronin's ThreeDimensional Service Quality Model. Journal of the Korean Society for Library and Information Science. 2024;58(2):289-316 .
13. Malakooti Asl N, Kaffashan Kakhki M, Parirokh M. The evaluation of the relationship between customers’ knowledge management and their loyalty
to academic libraries. Global Knowledge, Memory and Communication. 2021 May 20;70(3):205-24 .
14. Soares‐Silva D, de Moraes GH, Cappellozza A, Morini C. Explaining library user loyalty through perceived service quality: what is wrong?. Journal
of the Association for Information Science and Technology. 2020 Aug;71(8):954-67 .
15. Latifian A. The equal approach to assess the effectiveness of electronic service quality in central library (Case Study: Ferdowsi University of
Mashhad). Journal of Critical Reviews. 2020 Dec 12;8 .
16. Srirahayu DP, Hartini S, Handriana T, Layyinah K, Firdaus A. The effect of service quality and satisfaction on loyalty of college library users in
Indonesia. Library Philosophy and Practice (e-journal). 2020 Oct;4311 .
17. Helgesen Ø, Nesset E. Does LibQUAL+ TM account for student loyalty to a university college library?. Quality Assurance in Education. 2011 Sep
27;19(4):413-40 .
18. Budu S, Korkuvi PJ, Twum KK, Budu RA. Determining university library loyalty using library service quality of a public university in Ghana.
Library Philosophy and Practice. 2021 May 31;5395 .
19. Keshvari M, Zare Farashbandi F, Geraei E. Modelling influential factors on customer loyalty in public libraries: a study of West Iran. The Electronic
Library. 2015 Aug 3;33(4):810-23 .
20. Anser MK, Tabash MI, Nassani AA, Aldakhil AM, Yousaf Z. Toward the e-loyalty of digital library users: investigating the role of e-service quality
and e-trust in digital economy. Library Hi Tech. 2023 Aug 25;41(4):1006-21 .
21. Chuang CF, Cheng CJ. A Study of Institutional Repository Service Quality and Users' Loyalty to College Libraries in Taiwan: The Mediating &
Moderating Effects. J. Convergence Inf. Technol.. 2010 Oct;5(8):89-99 .
22. Twum KK, Adams M, Budu S, Budu RA. Achieving university libraries user loyalty through user satisfaction: the role of service quality. Journal
of Marketing for Higher Education. 2022 Jan 2;32(1):54-72 .