ارزیابی عملکرد سریع اورژانس بیمارستان بر اساس اصول ناب

نوع مقاله : مقاله پژوهشی

نویسندگان
محمد سعیدی مهرآباد 1
روزبه قوسی 2
سیده گلاره امامی 3
1 استاد، مهندسی صنایع، گروه مهندسی صنایع، دانشکده مهندسی صنایع، دانشگاه علم و صنعت ایران، تهران، ایران
2 استادیار، مهندسی صنایع، گروه مهندسی صنایع، دانشکده مهندسی صنایع، دانشگاه علم و صنعت ایران، تهران، ایران
3 کارشناس ارشد، مهندسی صنایع، گروه مهندسی صنایع، دانشکده مهندسی صنایع، دانشگاه علم و صنعت ایران، تهران، ایران
10.22122/him.v15i4.3554
چکیده
مقدمه: طی سال‌های اخیر، با افزایش هزینه‌های بهداشت و درمان و اهمیت کارکرد مؤثر این بخش به دلیل رابطه مستقیم با جان انسان‌ها، بهبود عملکرد آن مورد توجه بیشتری قرار گرفته است. هدف از انجام مطالعه حاضر، ارزیابی عملکرد سریع اورژانس بیمارستان بر اساس اصول ناب بود.روش بررسی: به منظور تحقق پیاده‌سازی جامع مفهوم ناب که یکی از ابزارهای مهم بهبود محسوب می‌شود، مدل ارزیابی عملکرد Goodson برای بخش اورژانس توسعه یافته است. در این روش، از تیم ارزیابی عملکرد شامل خبرگان ناب و پرسش‌نامه و برگه سنجش معیارها به عنوان ابزار اندازه‌گیری استفاده گردید و در نهایت، مدل در یکی از مراکز بزرگ اورژانس شهر تهران مورد ارزیابی قرار گرفت.یافته‌ها: معیارهای ناب بر اساس ویژگی‌های منحصر به فرد بخش اورژانس تعریف شد و پرسش‌نامه مخصوص با توجه به مدل اصلی طراحی گردید.نتیجه‌گیری: سرعت عمل مدل طراحی شده به مدیران این بخش‌ها کمک می‌کند تا بدون صرف هزینه و اطلاعات زیاد و در اسرع وقت، نقاط ضعف سازمان را در راستای ناب‌سازی شناسایی کنند و نسبت به برطرف نمودن آن اقدام نمایند. این روش یک رویکرد موازی و مکمل با سایر روش‌های ارزیابی عملکرد می‌باشد.
کلیدواژه‌ها
ارزیابی عملکرد
خدمات اورژانس پزشکی
بیمارستان‌ها
اصول ناب

عنوان مقاله English

Evaluation of the Performance of Hospital Rapid Emergency Department based on the Lean Principles

نویسندگان English

Mohammad Saidi-Mehrabad 1
Rouzbeh Ghousi 2
Seyedeh Gelareh Emami 3
1 Professor, Industrial Engineering, Department of Industrial Engineering, School of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran
2 Assistant Professor, Industrial Engineering, Department of Industrial Engineering, School of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran
3 MSc, Industrial Engineering, Department of Industrial Engineering, School of Industrial Engineering, Iran University of Science and Technology, Tehran, Iran
چکیده English

Introduction: Over the past years, with the rising cost of health care in most countries and the importance of proper functioning of health centers due to their close relation with human life, much attention has been paid to various parts of hospital performance. The main goal of this article was improving the quality of health services by measuring the performance of hospital rapid emergency department using lean principles in order to improve the effectiveness in this sector.Methods: To achieve comprehensive lean concepts in a health system, Goodson’s method has been developed for emergency department. This method uses an expert team and a questionnaire and a rating sheet as measuring tools. The developed method was evaluated in one of the major emergency centers in Tehran City, Iran.Results: Lean principles were defined based on special features and dynamic environment of emergency department. Moreover, according to the Goodson’s method, a specific questionnaire was designed as the measuring tool.Conclusion: Fast measurement by this model helps administrators of health sector to identify lean implementation problems in the minimum amount of time without wasting resources. This method is a parallel and complementary approach to other evaluating methods.

کلیدواژه‌ها English

Performance Evaluation
Emergency Medical Services, Hospitals
Lean Principles
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