نوع مقاله : مقاله پژوهشی
نویسندگان
1 مدیریت خدمات سلامت، دانشکده مدیریت بهداشت و انفورماتیک پزشکی، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران
2 کارشناس، مدیریت خدمات بهداشتی درمانی، دانشکده‌ی مدیریت واطلاع‌رسانی پزشکی، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران
3 مرکز مدیریت بلایا و فوریت های پزشکی، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران
4 مدرس اپیدمیولوژی و آمار زیستی، دانشکده بهداشت، دانشگاه علوم پزشکی اصفهان، اصفهان.
چکیده
مقدمه: سازماندهی و نگهداری نظام سازمانی یکی از مهم‌ترین وظایف و مسؤولیت‌های مدیریت سازمان محسوب می‌شود. در واقع مدیران، مسؤول میزان و نوع تعهد کارکنان نسبت به ارزش‌های رسمی می‌باشند. چرا که نیروی انسانی متعهد و وفادار به سازمان می‌تواند تأثیر چشمگیری بر خدمت ارایه شده در سازمان‌های سلامت بگذارد. هدف از این پژوهش، شناسایی میانگین ابعاد سه‌گانه‌ی تعهد سازمانی (مشتمل بر عاطفی، مستمر و هنجاری) در کارکنان مرکز مدیریت حوادث و فوریت‌های پزشکی استان اصفهان بوده است.
روش بررسی: این مطالعه تحلیلی- مقطعی و در سال 1390 صورت پذیرفت و جامعه‌ی آماری پژوهش، کارکنان حوزه‌ی مدیریت حوادث و فوریت‌های پزشکی استان اصفهان بود. تعداد نمونه 128 نفر و روش نمونه‌گیری به صورت تصادفی ساده بود. ابزار گردآوری داده‌ها، پرسش‌نامه‌ای با پایایی و روایی تأیید شده در مطالعات قبلی می‌باشد. داده‌ها با استفاده از نرم‌افزار SPSS و به کارگیری آزمون‌های آماری Spearman و آنالیز واریانس تحلیل گردیده‌اند.
یافته‌ها: امتیاز تعهد سازمانی، 79/59 به دست آمد. در میان ابعاد سه‌گانه‌ی تعهد سازمانی، بعد تعهد عاطفی با کسب 2/69 امتیاز در اولویت اول و تعهد تکلیفی با 4/56 امتیاز و تعهد مستمر با 6/50 امتیاز در رده‌های بعدی قرار گرفتند (حداکثر امتیاز 100 بود).
نتیجه‌گیری: ضروری است تا مدیران سازمان با توجه به نقش کارکنان شاغل در مرکز مدیریت حوادث و فوریت‌های پزشکی در تضمین سلامت مردم و نجات جان آن‌ها در مواقع بروز حوادث و سوانح تمرکز بیشتری در زمینه‌ی ارزش‌های سازمانی و بعد تعهد مستمر کارکنان نموده و با اقداماتی نظیر بالا بردن امنیت شغلی، ایجاد تغییرات مثبت در فرهنگ سازمانی، ارایه‌ی آموزش‌های مناسب و توجیهی قبل از استخدام و اجرای برنامه‌های تشویقی در افزایش تعهد سازمانی کارکنان خود تلاش نمایند.
کلیدواژه‌ها
عنوان مقاله [English]
Organizational Commitment of Staff in Isfahan Emergency Medical and Disaster Management Center, Iran*
نویسندگان [English]
- Sayed Mohammad Ehsan Farahabadi 1
- marziyeh Fattahi 2
- Mehrzad Artang 3
- Akbar Hassanzadeh 4
1 Health Services Management, School of Health Management and Medical Informatics, Isfahan University of Medical Sciences, Isfahan, Iran
2 Health Services Management, School of Health Management and Medical Informatics, Isfahan University of Medical Sciences, Isfahan, Iran
3 Disaster Management and Emergency Medicine Centre, Isfahan University of Medical Sciences, Isfahan, Iran
4 Lecturer, Epidemiology and Biostatistics, School of Public Health, Isfahan University of Medical Sciences, Isfahan, Iran
چکیده [English]
Introduction: One of the most important duties of manager is to organize and maintain enterprise
systems. Managers are responsible for the amount and type of employee commitment to the values of
organization. Committed and loyal workforces have significant impact on health service delivery in health
organization. The purpose of this study was to identify average of three dimensions of commitment (i.e.
affective, continuous and normative commitment) of disaster management and emergency medical staff.
Methods: This cross-sectional study was carried out in 2011. The staffs of Isfahan Emergency Medical
and Disaster Management Center (Iran) were the study subjects. Sample size was estimated as 128
subjects using simple random sampling with 0.2 as the accuracy of sampling. Data were collected using
questionnaire that its validity and reliability had been tested in past studies. Data were analyzed by SPSS
software and application of Spearman correlation and analysis of variance (ANOVA).
Results: The mean score of organizational commitment was 59.7. The score of affective commitment was
69.2 (first rank), continuance commitment was 50.6 (third rank) and normative commitment was 56.4
(second rank). The maximum score was 100.
Conclusion: Due to the critical role of emergency medical staff in ensuring the health of people and save
them in case of accidents, it is essential for managers to concentrate on organizational culture and also
continuous commitment by activities such as increasing job security, creating positive changes in
organizational culture, providing appropriate training and orientation before the recruitment. Incentive
programs with the aim of increasing organizational commitment in employees could be another solution
کلیدواژه‌ها [English]
- Organizational Commitment
- Personnel
- Emergency Medical Services
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